What the official material supports

  • Published return terms use a 120-hour warehouse window for certain eligible returns, but seller acceptance and product condition still matter.
  • Domestic return freight and service charges may apply even when a seller accepts the item.
  • Product-order returns and international parcel after-sales are separate processes with different evidence.
STEP 01

Identify the stage of the problem

Action

Decide whether the item is not yet purchased, with the seller, stored in the warehouse, packed or already shipped internationally.

Why it matters

Cancellation, seller return and parcel after-sales are not interchangeable remedies.

  • The current order and parcel status is saved.
  • No irreversible packing or removal service is requested while a return is considered.
  • The applicable policy is opened from the live account page.
STEP 02

Start the clock at warehouse arrival

Action

Review photos immediately and submit an eligible return request well before 120 hours.

Why it matters

The storage period can be months, while a return decision can be limited to days.

  • Warehouse time and time zone are understood.
  • The return reason names a specific mismatch or visible issue.
  • Seller-return conditions and excluded categories are checked.
STEP 03

Calculate the remedy, not only the refund

Action

Compare expected refund with domestic return freight, service charge, exchange delay and replacement risk.

Why it matters

An accepted return can still cost money and time. A low-value issue may have a different best outcome than a wrong size or unusable item.

  • Refund destination and processing status are understood.
  • Domestic freight and handling deductions are visible.
  • An exchange is not treated as instant or guaranteed.
STEP 04

Preserve parcel evidence after dispatch

Action

Photograph the sealed parcel, exterior damage and contents, and record an opening video when loss or damage is plausible.

Why it matters

After international dispatch, warehouse records, carrier scans and delivery evidence support a parcel claim.

  • Parcel number and tracking history are saved.
  • Damage is documented before packaging is discarded.
  • The claim describes missing or damaged items precisely.
Fact boundary

This checklist does not claim daily stock checking, universal QC verification, authenticity, customs clearance, a fixed delivery time or a guaranteed refund. Those claims are not established by the cited official material.